Julienne's To Go
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Frequently Asked Questions
Julienne Placard

About our Website

  1. How is my food shipped?
  2. How will my food arrive to me?
  3. Can I make substitutions?
  4. What forms of credit card payment do you accept?

About our Restaurant and Gourmet Market

  1. What kind of food do you have?
  2. Do you take reservations?
  3. Do you cater?
  4. How do I get to Julienne?
  5. Do you deliver?
  6. Do you serve alcohol?
  7. Do you have private rooms?
  8. How do I check the status of my order?
  9. How can I be notified of any special announcements or menus?
  10. How long have you been open?
  11. What are your hours of operation?
  12. Can I bring my dog?


About our Website

1. How is my food shipped?
Each item is "fresh frozen" and sent via DHL Overnight Service. We take great care in the packaging of your order.

Here's what we use:

  • Gel pack refrigerants are the shipping industry standard. Gel packs offer long lasting heat absorption that does not leak as it thaws.
  • FlexFoil™ provides a highly effective thermal lining designed to protect perishable products.
  • Foam molded boxes provide excellent insulating qualities, and are further protected with an exterior corrugated carton.

2. How will my food arrive to me?
Already cooked and frozen fresh, but will require reheating. Heating instructions are included in every box.

3. Can I make substitutions?
We will certainly do our best to accommodate your concerns and requests. We will respond promptly via e-mail or will telephone you directly.

4. What credit cards do you accept?
Visa/Mastercard/American Express

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About our Restaurant and Gourmet Market

1. What kind of food do you have?
Julienne was inspired by the cuisine of classic French bistro fare, but we have expanded on that theme. We make everything on our premises, including the bread, pastries, stock and mayonnaise, and use only the freshest and best ingredients we can find.

The Restaurant offers daily specials. Click here for both the Breakfast and Lunch Menus.

The Gourmet Market offers our freshly prepared entrees, salads, side dishes, cookies and pastries. We have two freezers full of entrees, pasta, soup and stews, cookie dough, and much more. Our shelves are laden with unique, high quality, hard to find "pantry items" such as sweet and savory jams, condiments, oils and vinegars, tea, coffee and more. Click here to "Pantry Essentials" for a partial listing of some of our favorite and best selling items.

And just on another note, we have a small gift section with unique items related to the total dining experience.

2. Do you take reservations?
Because of our limited space, we can take reservations only for a minimum of 8, maximum of 10 guests. Parties are typically offered tables on our covered patio which has overhead heaters.

Parties of 11-16 require special reservations in our "Library Dining Room". Please direct inquiries only to Sue@julienne.biz or Melissa@julienne.biz and see Reservation Policy for further information.

3. Do you cater?
While we discontinued our full-service, off-site catering business in 2000, "take-out" catering remains a major part of our operations, available through our Gourmet Market and our master "Cuisine to Go" Menu.
Anyone in the Gourmet Market is able to offer assistance and guidance regarding portion sizes, menu planning, wine suggestions, etc.

The extent of our involvement is in providing the food. If requested, and for your convenience, we are able to arrange most selections on disposable silver mylar platters. There is an $8-10 charge per platter.

For corporate lunches, we recommend our very popular " Lunch Boxes", offering a half sandwich, side salad, fruit garnish, and a bite of something sweet for just $10.95. These are easy to transport, are easy to eat directly from, and are nicely presented. Silverware is available upon request. Click here for the "Lunch Box" Menu.

We happy to list the following independent staffing agencies.
Host Helpers: 310.475.8100
Party Staff: 323933.3900
Special Events: 818.248.7996

4. How do I get to Julienne?
Please view our Contact Page.

5. Do you deliver?
No, but we are happy to recommend an independent courier service for delivery throughout Los Angeles, Orange and Ventura Counties. To avoid third party miscommunication, please make delivery and payment arrangements directly with a courier service. As your order consists of perishable items, it is important that you notify the recipient of the delivery. We will need a credit card number when your order is placed.
A-1 Courier: 310.450.9000

6. Do you serve alcohol?
We serve only beer and wine. We have a nice selection of boutique wines from around the globe that you are unlikely to find in the supermarket or other big retail stores. Our philosophy is to find really good wines that are limited in production and are value priced. Click here to view our Restaurant Wine List or our Boutique Wines conveniently found in our Gourmet Market.

7. Do you have a private room?
The private "Library Dining Room" is an intimate wood paneled room, adorned with gilded mirrors, book lined shelves and a custom mural on the ceiling. It comfortably seats 11-14, but will accommodate a maximum of 16, with a few adjustments. The rental fee is $150, and certain restrictions apply. Please contact Sue, ext 10 or Melissa, ext. 21 for further information and reservations.

8. How do I check the status of my order?
Please contact Louisa directly at ext. 20 or louisa@julienne.biz to confirm or adjust your order.

9. How can I be notified of any special announcements or menus?
Please join our special news list. Please be assured that we would never sell our list to outside vendors.

10. How long have you been open?
We have been in the same location, with virtually the same staff--and the same customers!--for over twenty years.

11. What are your hours of operation?

Please note that we do not offer any service between breakfast and lunch service, as we need to allow the kitchen to clean and prep for lunch service.

Restaurant:
Monday through Friday Breakfast Service: 7:00am-10:45am
Saturday Breakfast Service: 7:30am-11:30am

Monday through Friday Lunch Service: 11:30am-3:30pm
Saturday Lunch Service: 12:30pm-3:30pm
Sundays Closed

Gourmet Market:
Monday through Friday: 7:30am-6:30 pm
Saturday 7:30am-5:00pm Sundays Closed

Our Street Address:
2651 Mission Street, San Marino, CA 91108
Between Los Robles and El Molino
Click here for directions

12. Can I bring my dog?
Sorry, but while we love dogs, the LA County Health Department does not. Animals are not permitted inside or outside, even if they are small, well behaved, on a leash, or in your purse.



 

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