Frequently Asked Questions
When is the restaurant going to re-open?
The pandemic has left hundreds of thousands of terrific restaurants across the country in a state of foundational change—or complete closure. We are very happy to be in the former category. The reality and consequences of Covid necessitated radical reimagining of our operations: While the Restaurant has been closed for over a year now, our Marketplace—offering house made foods—has remained open every day since the onset of the pandemic—safely and faithfully serving our Community. We are proud to offer an extensive menu lovingly prepared by the same staffa—nd all To-Go. Indeed, thanks to YOU, the Marketplace is thriving!
The full-service Restaurant has transitioned to Take Out Counter Service where one can enjoy a quick snack on the Garden Patio with food purchased from either the Market Cafe or from the deli cases in the Marketplace. Indoor dining, waiter service, reservations, breakfast and lunch service or food prepared to order are no longer offered. I know the Restaurant has many happy memories for the thousands of guests we have served for 35 years; what a honor and a privilege to be in that category!
Alas…the world has changed…and so has Julienne. As one can imagine, it has been an incredibly long and arduous year for us, and challenges continue. Yet, we are grateful to still be standing and look forward to the opportunities this next iteration will bring. I sincerely thank you for your support and encouragement.
What can I get from the Espresso & Wine Bar?
The menus for the Espresso & Wine Bar feature some of our tried and true favorites: quiche, salads, sandwiches, soup and the popular breakfast burrito. We are happy to reheat anything on the menu and bring it to your table.
Can I sit down to eat?
Yes, please do! Find a table and then come into the Espresso Bar to purchase your food. We are happy to bring your order to your table.
Tables are available on a first-come basis and Table Cards are issued by the Greeter should there be a wait. Please spend the time browsing in our Marketplace; the Greeter will come find you there.
How many people can sit at a table?
The bistro tables are designed to accommodate 2-3 people only and we ask that you leave them where they are (please don’t combine tables).
Can I still order hot food from the Restaurant like I used to?
No, unfortunately, that menu no longer exists. See out Current Menus.
Can I reserve a table?
No, the tables are first come, first serve.
Do you have high chairs?
Not at this time.
Can I make a reservation?
Not at this time. Seating is on a first-come, first serve basis. Out of consideration to everyone, we cannot hold tables. We know and trust our patrons will considerately work it out among themselves.
Where is the Restaurant Team now?
Many are happily still with us. Herbert is manning the Espresso Bar, Santos is in the Food Packaging Department, Manny is in Merchandise Department, Jorge is prepping food in the Kitchen, Ricky is making Pastries and the cooks have all joined forces with The Gourmet Market Kitchen team!
Can I order a Birthday Cake? What else can I special order?
Yes, please email the Order Department and they will walk through the options. Please note a 3-day minimum lead time, but sometimes we are able to do a cake on shorter notice.
What are your hours/days?
We are open 7 days, 9am-5pm.
Yelp and Google say that Julienne is open for Breakfast and Lunch. Why?
That’s unfortunate out of date information, and we apologize for any inconvenience. Alas, our efforts to correct the information have not worked.
Do you have Curbside Pick-up and Delivery?
Yes. Please let the Order Department know that you would like the pre-paid curbside option, and we are happy to bring your bag out to you. As far as delivery, we have partnered with a local, independent courier service, which we coordinate for you. We are not on Doordash, Grubhub, etc. as we are not offering hot food as we once did from the Restaurant.
Your website mentions ordering online, but I am unable to place an order. It also works differently than other online ordering systems. Why is that?
Yes, you may order on-line using the Order Online link in our menu above. We are continually updating and streamlining all our ordering operations to make it more consistent with other food services. Thank you for your patience! You can also email our order department for special orders from these menus.
How can I get my food delivered? Are you affiliated with an app-based delivery service?
We are not affiliated with any of the food services. We don’t feel comfortable passing on the additional surcharge to customers. The delivery option we do offer is via Pasadena Courier, an independent 3rd party, with whom we’ve been working with for decades. When you place your order with our Order Department, we are happy to give you the contact information.